Uber expands its services for older Americans with phone-based food ordering during coronavirus crisis

Publisher: The Insight Partners

Uber Technologies Inc on Wednesday said customers in New York City and the Miami area could now order restaurant meal deliveries over the phone, instead of through its app, as it aims to expand its service to older Americans.

Users can dial a toll-free number and talk to an agent to discuss menu options, receive upfront pricing information and complete payment. Uber said it planned to expand the service to more cities nationwide in the coming weeks.

The announcement comes at a time when roughly 90% of the U.S. population is under orders to stay home to slow the spread of the coronavirus. Many Americans now rely on front-line workers delivering groceries, food and household items to their doorstep.

It also comes as demand for Uber’s ride-hailing service, the unit contributing the bulk of the company’s revenue, has ground to a halt in most U.S. cities since the coronavirus outbreak.

Prior to the U.S. coronavirus outbreak, Uber earlier this year launched a phone-booking service for its ride-hailing business in Arizona and Florida.

An Uber spokesman said the company at the time conducted focus group studies showing that older adults struggled to use technology despite having a need for Uber and transportation - lessons it now seeks to extend to its food delivery business.

While taxi companies and restaurants for years have allowed customers to book a cab or order a food delivery over the phone, app-based services relying on cheaper independent contract workers have been able to expand thanks to lower costs and the convenience of online booking.

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