Microsoft officially launched Microsoft Cloud for Healthcare to boost patient engagement, health team collaboration, and improve clinical and operational insights.
According to the health IT giant, the new product provides trusted and integrated capabilities that deliver automation and efficiency on workflows, as well as deep data analytics for structured and unstructured data.
Additionally, Microsoft Cloud for Healthcare will allow care teams to coordinate and deliver seamless care management through capabilities that integrate with Microsoft 365, Azure, Dynamics 365, and Power Platform.
These capabilities aim to support end-to-end security, compliance, and interoperability of health data, said Tom McGuinness, corporate vice president at Microsoft.
Patients will also be able to access their health organizations on their own terms, as well as personalize experiences through self-service portal and applications.
“Patient insights help you create a patient-centric lens of transactional, observational, and behavioral patient data to rapidly analyze data unique to each case, optimize the patient experience, and enable collaborative care management across both digital and human-assisted channels, anywhere, anytime,” McGuinness said.
The COVID-19 pandemic might be a catalyst for many companies to accelerate their move cloud computing.
Using IoT and artificial intelligence in the product, Microsoft said that organizations can create secure health data monitoring for patients and simplify routine tasks through online appointment booking, reminders management, bill pay, and physician referrals.
Microsoft Cloud for Healthcare also aims to help provider organizations integrate virtual health capabilities by creating workflow artificial intelligence bots. This allows for more patient encounters and new medical specialties, a vital tool during the pandemic.
Specifically, Microsoft Healthcare Bot Services have positively benefited more than 31 million people across 23 countries, Microsoft reported back in May. The CDC and various healthcare systems are leveraging this service to create COVID-19 assessment tools and decrease stress on frontline workers. Since March, more than 1,600 instances of COVID-19 bots based on the Microsoft service have gone live.
Additionally, a recent JPMorgan report found that video-conferencing tool Zoom has seen its daily usage rise by more than 300 percent from before the pandemic. And on March 18, Microsoft said that its collaboration tool “Teams” added 12 million daily users just that week, bringing the total to 44 million.
“By bringing together the right technology and data at the point of care – along with powerful solutions such as machine learning and artificial intelligence – we are empowering clinicians on the front lines. And as the first health system in the U.S. to treat COVID-19, this has made a critical difference in Providence’s ability to respond rapidly to the pandemic.” BJ Moore, executive vice president and CIO of Providence Health said in the announcement. The health system has adopted and helped develop key capabilities of the cloud offering from Microsoft.
Microsoft Cloud for Healthcare also allows healthcare systems to take advantage of Microsoft’s partners who can provide solutions that complement and extend cloud capabilities.
Specifically, leveraging partner expertise will help organizations with electronic health records (EHRs) and platform integrations, implementation services, and healthcare Software as a Service offerings.
“The rise of technology-driven innovation may improve healthcare organization’s ability to transform their care ecosystem to deliver more convenient, integrated care to consumers, enhance productivity of providers, and improve outcomes while lowering cost,” McGuinness concluded.
“Today’s launch is just the beginning. Microsoft Cloud for Healthcare will release regular updates and we will continue to build and extend cloud capabilities for healthcare payors, providers, pharmaceutical, and medical device companies.”