Businesses Will Adapt Their Healthcare Landscape:
- The way companies insure their workers will change
- Businesses and people will take charge of their own health
- Telehealth solutions will become widely available
- Artificial Intelligence will change everything
One trend we will likely see occurring is the decentralization of healthcare. Before the pandemic, there had been growing signs of American businesses becoming tired of a rigged system where costs to keep employees insured often spiraled out of control. One example of this dissatisfaction was the partnership between Amazon, JP Morgan, and Berkshire Hathaway, who more than 2 years ago announced the formation of their own joint venture to provide healthcare coverage to their employees.
This crisis exposed the need for businesses to help employees maintain a healthy lifestyle in order to protect themselves and their jobs. Businesses may start promoting behaviors proven to strengthen the immune system and improve overall health, including taking active breaks at work to increase physical activity or encouraging healthy eating by offering healthy food choices. Companies may also start to offer testing equipment in office locations to help employees keep track of their health. Businesses may start investing in mini-physiology lab stations that include equipment to measure blood pressure, lung function, and heart health. They may also invest in blood tests that measure important biomarkers that allow employees to make better health choices that reduce their risk of disease.
The pandemic has amplified the need for a technology-driven transformation of healthcare. Companies can invest in built-in telemedicine capabilities so that employees have an easy way to get online care when they need it. The regulatory barriers that have delayed widespread use of telehealth should start to disappear. Hospitals can benefit from offering these services and implementing them now will better equip them for future crises. Doctors can remotely provide care to vulnerable patients so they don’t have to be exposed by going to a hospital, and physicians and nurses who have to quarantine themselves can still see patients through telehealth means so that hospitals don’t have to face staff shortages when they believe they might have been exposed.
All this data would be overwhelming for human physicians, but it’s perfect for AI-based systems. For example, an AI can continuously calculate the probabilities of dozens of diseases for each employee and generate automatic recommendations when a probability exceeds a certain threshold. Such systems can also give employees personalized advice to help them reduce such probabilities and return to a healthy state. The advice can range from lifestyle changes (nutrition, exercise, etc.) to supplements or further testing. These AI-based systems will grow in sophistication over time to rival – and even exceed – the capabilities of human physicians.