Alignment Healthcare, a mission-based Medicare Advantage insurance company founded in 2013, announced today new plans and benefits to give seniors more care options during Medicare’s annual enrollment period for 2021, which runs Oct. 15 through Dec. 7, 2020. Through Alignment Health Plan, the company is offering 36 Medicare Advantage options in three states, including a virtual-first health plan that includes a $50 monthly premium rebate, as well as a host of new benefits such as pet-sitting, pest control and acupuncture to ensure their social and lifestyle needs are met.
Seniors are increasingly turning to Alignment each year due to its “senior first” model, which earned Alignment numerous accolades including the 2020 Senior Choice Gold Award and 2020 U.S. News & World Report “Best Insurance Companies for Medicare Advantage” recognition.
“As more Americans enter their senior years, it is critical for us to continue providing not only the best of clinical outcomes but also the best customer experience that seniors need and deserve,” said John Kao, founder and CEO, Alignment Healthcare. “Our new plans and benefits reflect the innovation and compassion that sets Alignment apart as we continue to grow and serve seniors nationwide.”
Among Alignment Health Plan’s 14 new plan offerings available starting Jan. 1, 2021, is the AVA™ HMO plan, a virtual-first plan that gives members a dedicated primary care provider and specialists – accessible by phone or video on the company’s proprietary AVA™ data and technology platform – as well as providers available in person to see the patient at home or in the doctor’s office as needed. The virtual plan also comes with a monthly $50 premium rebate and $100 per month over-the-counter credit, redeemable at Walmart, Walgreens, CVS and other retailers.
In addition to this virtual option, Alignment is offering new HMO dual-eligible special needs and HMO point-of-service plans. In select plans, Alignment is introducing new benefits as part of its ACCESS On-Demand Concierge program for eligible members to address social needs such as food instability, loneliness and lack of transportation, that directly impact clinical outcomes. In 2021, new social benefits include pet sitting, pest control, personal emergency response systems, and acupuncture services to further extend the program’s existing benefits such as grocery allowance, non-emergency clinical transportation and “grandkids on demand” companion care.
“Putting the seniors first is what we do each day at Alignment,” said Dawn Maroney, president of consumer and markets, Alignment Healthcare. “That’s why around COVID-19, we delivered thousands of masks and meals, hosted virtual town hall meetings to answer questions, and proactively checked in on our highest-risk members. We bring this same spirit to open enrollment. No matter which plan they choose, Alignment members have a dedicated 24/7 care and support team available to create the best outcomes and experience for each and every one of them.”
Alignment announced in August its expansion into new counties and new states, namely Clark County, Nevada; Wake, Johnston and Chatham counties in North Carolina; and San Luis Obispo and Ventura counties in California – making it available in 22 counties nationwide. Currently, more than 5.9 million Medicare-eligible individuals live in Alignment’s service area, which also includes Los Angeles, Marin, Orange, Riverside, Sacramento, San Bernardino, San Diego, San Francisco and Santa Clara counties in California. 1 In addition, Alignment Healthcare recently announced the expansion of its provider network, forging partnerships with Scripps and MemorialCare in Southern California, P3 Health Partners in Nevada, and UNC Health in North Carolina, to give members access to more than 5,250 primary care doctors and specialists in 2021.
Alignment’s ACCESS On-Demand Concierge program provides Alignment Health Plan members a single phone number to a personal concierge who can connect them to a board-certified doctor by phone or video, schedule medical appointments, arrange transportation and answer health care questions 24 hours a day, seven days a week. With ACCESS On-Demand Concierge, members also receive a special “black card” that can be used as a debit card to buy eligible items at more than 50,000 retailers across the country.