Forty-five per cent of U.S. employees say they are burnt out, with one in four indicating that the cause is attributable to the COVID-19 pandemic according to a new national poll by Eagle Hill Consulting. Workers indicate that top causes of burnout are their workload, trying to juggle their professional and personal life, a lack of communication, and time pressures.
These findings come as millions of American workers face unprecedented circumstances – either working around the clock on the frontlines of the pandemic, worrying about protecting their business or job, or struggling to work from home.
More than one-third (36 per cent) of employees say that their organizations are not taking steps to address employee burnout, the survey found. Also, only 34 per cent say that their employers are increasing flexibility while 26 per cent say communications are improving. Few employees (20 per cent) say they are provided with mental and physical wellness resources, and 14 per cent say their organizations provide avenues to express their burnout.
“Employee burnout was a problem before the coronavirus global pandemic, and now the risks of burnout are painfully acute during this crisis,” says Melissa Jezior, president and chief executive officer of Eagle Hill Consulting.
“The mistake many leaders make is treating burnout as a personnel issue when it’s really an organizational issue. It’s incumbent on employers to create an organizational culture that supports employees during times of crisis and avoids burnout when we’re not facing an emergency. Ultimately, the costs of burnout are high – from low productivity to mistakes to high turnover,” Jezior explained.
Key findings of the Eagle Hill Consulting COVID-19 Workforce Burnout Survey are as follows:
- Nearly half of U.S. employees (45%) say they are burnt out, with one in four feeling this way because of the COVID-19 pandemic.
- Workers indicate that the top causes of burnout are their workload (45 per cent), trying to juggle their professional and personal life (35 per cent), a lack of communication (32 per cent) and time pressures (30 per cent).
- More than one-third (36%) of employees say their organization is not taking action to combat employee burnout. Only 20 per cent say they are provided with mental and physical wellness resources, few (19 per cent) say their goals are changing, and 18 per cent say their employers are working to make workloads more manageable.
- 37 per cent of employees indicate that they are more attentive to customer needs.
- 46 per cent of employees say they now are more likely to stay in their job, while 36 per cent say they feel less positive about their career.
- Amid the crisis, 45 per cent of employees say they are less productive and 50 per cent feel less connected to their colleagues.
The 2020 Eagle Hill Consulting COVID-19 Workforce Burnout Survey was conducted online by Ipsos from April 8-10, 2020. The survey included 1,001 respondents from a random sample of employees across the United States, polling respondents on burnout in light of the COVID-19 pandemic.